S24 ultra heating issue

[manish281]

I bought s24 ultra 2 month back. It is heating quite a lot even though in normal usage like listening music, surfing insta fb.

I didn't seems to be normal heating as per usage.

Anyone know how to resolve it or if i have to visit service centre

[SainijiS24Ultra]

Really it gets heating

[MZMZMZM]

Why did you buy s24 ultra instead of s25 Ultra or iPhone 16 pro max?😂

[manish281]

All above steps we already tried. If it heats with extensive usage like heavy games or videos it still make sense. But it is heating too much just wuth normal apps like wp ,insta

[Jeyaram]

Even i facing heating issue.. after march patch update.. Hope it will get fixed in ine ui 7 update

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[VSK-CSK]

Dear Samsung Customer Support,

Thank you for your response and for sharing the troubleshooting steps.

However, I must express my disappointment. I am not using a budget phone — this is a premium, high-end Samsung device, and it is quite surprising to be advised to limit features like connectivity, screen brightness, or gaming, just to avoid heating or performance issues. These are basic expectations from any modern smartphone, especially one in the premium segment.

We invest in premium devices expecting top-tier performance and reliability, not constant manual optimization or compromises. It's unfortunate that despite paying a significant amount, we are still advised to manage the device like a low-end model.

Most of the steps you've suggested have already been tried, and the issue still persists. I request that this matter be escalated and handled with the seriousness it deserves. A premium device should come with premium support and performance.

Looking forward to a more effective resolution.

Best regards,
VSK