Data keeps disconnecting automatically nearly 10 times a day randomly on 5g as well as 4g , since purchase, need to turn on and off aeroplane mode to get it working again and again.....plz help...
As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.
Note: kindly contact your network service provider once to make sure there is no issue from their end.
Check device network in open area Check device network mode settings Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.
Check network operator settings Kindly set device network operator as "Automatically". Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>> Note: We recommend to set device network operators as automatically. Tap on OK>>Registered on network.
Check SIM cards Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open the Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Error report > select the appropriate issue category> Type your query and send.)
