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3 weeks ago in
Galaxy SSolved! Go to Solution.
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3 weeks ago in
Galaxy S- Mark as New
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Galaxy S- Mark as New
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3 weeks ago (Last edited 3 weeks ago ) in
Galaxy S
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3 weeks ago in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
We would request you to kindly perform the following steps to resolve your issues.
● Galaxy device auto restart issue:
→ Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.
→ There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.
→ If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.
● Galaxy device Freezing issue: ● Check space availability: Settings > Battery and device Care > Storage.
● Check RAM in your device: Settings > Battery and device Care > Memory.
● Check app cache: Settings > Device care > Storage > CLEAN NOW.
● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.
● Close Background Apps.
● Remove third party application.
● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
● Remove third party accessories.
● Kindly disable Power saving mode( if enable).
● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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3 weeks ago in
Galaxy S- Mark as New
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3 weeks ago in
Galaxy S