I have S24 ultra. Was using normally since bought it. Wireless charging was working perfectly with the case but since yesterday it stopped working. If I will remove the case it works fine. My friends S24 ultra working fine with the same case. I changed the case but still issue remains same.
Based on your description, it seems that the issue persists even after changing the case, which indicates that the problem might not be with the case itself. Here are a few steps you can try to resolve the issue:
- Check for Software Updates: Ensure that your device has the latest software updates installed. - Clean the Wireless Charger and Phone: Make sure there is no dust or debris on the wireless charger or the back of your phone. - Reset Wireless Charging Settings: Go to Settings > Device Care > Battery > More Battery Settings > Wireless Charging Settings. - Restart Your Phone: Sometimes, a simple restart can resolve many issues. If the issue still persists, we recommend visiting one of our authorized service centers for further diagnosis. Our technicians will be able to inspect your device and provide a solution.
Well, I did everything except visiting the service center. I performed a software update, restarted the device, reset the settings, and even tried a different wireless charger that my friend has. But the result is same. The wireless charging works after removing the case. It's the same case I used on my friend's S24 Ultra, and wireless charging worked perfectly with the case. We swapped the cases. His phone worked, but mine didn't.
