Original topic:

S24 Ultra - Mobile Legends Skip Frames and Slow Response

(Topic created on: 3 weeks ago)
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KeenKeen
Beginner Level 2
Options
Galaxy S
Posting this as it's hard to find a place where I can check the same.

My phone's (as stated above) performance, in a game than can easily be run by older gen phones, is very poor and extremely disappointing.

So hard to play with random skipped frames throughout the game and then after skip frame is slow response to touch.

Are there any issues between mobile legends app and samsung? Another point is that ultra graphics mode is not available in s24 ultra. 

Please reply technically as I've already tried basic troubleshoots (restart phone, try different connections, reinstall game, etc.)

@samsung support and answer required.
4 Comments
Pruone
Active Level 5
Galaxy S
After updating to 6.1, did u try factory reset?
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KeenKeen
Beginner Level 2
Galaxy S
Factory reset? No, I did not. Not sure how to do this one and if it'll affect any warranty.
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Pruone
Active Level 5
Galaxy S
This will not affect your warranty .... make sure to take a back-up
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Samsung_specialist
Community Manager
Options
Galaxy S

Follow these steps if you wish to Wipe cache partition, which can solve the issue:

Turn off the device.
Press and hold the Volume Up key and then press and hold the Power key .
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device

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