Original topic:

S24 Plus Cameras

(Topic created on: 02-25-2024 12:33 AM)
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moh_sam
Active Level 2
Options
Galaxy S
I purchased s24 plus considering its form factor and found the camera lacks quality , sharpness and color in photos. This seems to be very strange considering the photos doesnt deliver even decent photos for the hardware it comes with . 

I guess samsung fixed this for s24 ultra with an update . Why does samsung sell s24 and plus version if its only concentration is the ultra

7 Comments
Zammi
Active Level 8
Galaxy S
If you have already received the update, go to the display settings of your S24+, first disable the eye comfort shield and Adaptive color tone options. Then change screen mode to Vivid. and then from the advanced settings, increase the vividness to maximum. Now check if it makes any difference. Reset your camera settings and take some new photos with default options to see if they are better than before. If nothing works, then I recommend visiting a Samsung service center.
moh_sam
Active Level 2
Galaxy S
I tried everything including vivdness .i guess its about software optimisation . Samsung tried making camera images look more natural and ultimately ruined the experience. Like in potraits I can see the edges of images being not sharp and most of the images are washed out .
Zammi
Active Level 8
Galaxy S
I have a S22+, even now I'm using it. I'm very happy with the camera quality of it. My suggestion is to visit any Samsung outlet and check the photo quality of the S24+ available there. There is a possibility that the issue is with your phone.
moh_sam
Active Level 2
Galaxy S
And the sad part is that its all about ultra in the last update . 😅
Samsung_specialist
Community Manager
Options
Galaxy S

The software has been released. Please let us know if you have received any updates in the past 2-3 days?

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moh_sam
Active Level 2
Galaxy S
Hi , yes I have updated the same . Please have a look at this images , its over smoothness and lacks color . I was using s23 ultra earlier and had much more colorfull images shot in 50mp which is same as s24 plus .
I guess this is software issues . And in last update it mentioned camera improvments is exclusive to s24 ultra20240224_163411_1000027902_1708778055.jpg20240225_160107_1000028151_1708862612.jpg
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Samsung_specialist
Community Manager
Options
Galaxy S

We apologize for any inconvenience caused and we suggest that you raise an error report. Here's how:

Open the Samsung Members app.
Tap on "Support" and scroll down to select "Error Reports."
Choose the appropriate category.
Ensure that "Send System Log Data" is selected to facilitate a quicker resolution and describe your issue in detail.
Adjust the frequency settings as per your preference.
You will receive a response notification from Samsung shortly.

For more information, you can visit: You'll Get a Response Notification Shortly From Samsung.
https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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