Original topic:

S23 Ultra system process isn't responding when error

(Topic created on: 02-22-2024 09:11 AM)
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mackoy
Active Level 5
Options
Galaxy S
does anyone encountered this error (system process isn't responding ) when using whatsapp? factory software was done twice, till service centre replaced the motherboard. unfortunately the same error persist. any solution to this?
2 Comments
MOQBALI
Expert Level 2
Galaxy S
If you are encountering the "System process isn't responding" error on your Samsung Galaxy S23 Ultra, here are some steps you can take to troubleshoot the issue:

1. **Restart Your Phone**:
- A simple restart can often resolve minor glitches. Press and hold the power button, then select "Restart" from the menu.

2. **Clear Cache Partition**:
- Turn off your phone.
- Press and hold the Volume Up button and the Power button simultaneously.
- Release both buttons when the Samsung logo appears.
- Use the volume buttons to navigate to "Wipe cache partition" and press the Power button to select it.
- After the process is complete, select "Reboot system now."

3. **Update Software**:
- Make sure your phone's software is up to date. Go to Settings > Software update > Download and install.

4. **Check for App Updates**:
- Open the Google Play Store and go to "My apps & games" to see if there are updates available for your installed apps, including system apps.

5. **Safe Mode**:
- Boot your phone into Safe Mode to see if the issue persists. This will help determine if the problem is caused by a third-party app.
- Press and hold the Power button.
- Touch and hold the "Power off" option on the screen.
- When the "Safe mode" option appears, tap "Safe mode" and then "Restart."
- If the issue doesn't occur in Safe Mode, it's likely caused by a third-party app. You can uninstall recently installed apps to identify the culprit.

6. **Factory Reset**:
- If the issue continues after trying the above steps, you may need to perform a factory reset.
- Make sure to back up your important data before proceeding.
- Go to Settings > General management > Reset > Factory data reset > Reset device.

7. **Contact Samsung Support**:
- If none of the above steps resolve the issue, it's recommended to contact Samsung's support for further assistance.
- They may provide specific instructions or recommend service options if there is a hardware-related issue.

These steps should help in troubleshooting the "System process isn't responding" error on your Galaxy S23 Ultra.
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Samsung_specialist
Community Manager
Options
Galaxy S

Further troubleshooting may be required, such as checking for software updates, clearing cache data, or reinstalling the WhatsApp application. If the problem persists, reaching out to WhatsApp support for additional assistance may be necessary.

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