Original topic:

S23 ULTRA- Last Update Security Patch

(Topic created on: 3 weeks ago)
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VishnujithCB
Active Level 1
Options
Galaxy S
Thank you so much Samsung for giving such a latest update in my phone, after the update my phone restarted with a green line on the display,.. Now it become like a permanent green scar on display. You all can say technical error but for me it's a financial & Trust loss. Being a 7 year user, Lost my hope with Samsung since this update.
7 Comments
Anonymous
Not applicable
Galaxy S
Brother, truly feel your pain. 💔 Many users have reported green line issues after recent One UI updates, especially on AMOLED screens. This isn't just a technical glitch — it’s a trust-breaking hardware defect triggered by software instability.

🔧 Possible Solution (if within 1 year of screen replacement or phone purchase):
Visit the nearest Samsung service center and insist on free screen replacement. Some users have successfully received it under goodwill warranty — especially if it's clear the issue started immediately after an update.

📢 Important:
Mention that you're part of the Samsung Members community and show the trend of other similar complaints. This can help escalate your case.

Please also tap the three dots (⋮) and select “Accept Solution” if this helps you — it will push this reply up for others facing the same.

We stand with you. Don’t give up hope just yet. 🙏

VishnujithCB
Active Level 1
Galaxy S
Thank u so much for your valuable advice.... 🔥 🔥
indradeep009
Active Level 5
Galaxy S
I'm using s23 frm 2023 I didn't update frm feb25 ....is it bad fr my phone...?
VishnujithCB
Active Level 1
Galaxy S
Be careful about it. All are based on trust only. I trust this company so I did the update. But don't understand they are starving to eat our money through by service. As a normal person who can't dispose this kind of costly phone immediately, though we need to depend the service centres
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Products's warranty is only applicable in the country from where the product was purchased.

Since your product was purchased from abroad, repair will be on chargeable basis. I would request you to kindly follow the below-mentioned link to track the nearest service center by your PIN code: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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VishnujithCB
Active Level 1
Galaxy S
Dear Member,
Here I am not claiming for any warranty, but as a Reputed brand like Samsung putting all their technical mistake on to the head of customers and making them to pay for the service is one of the most worst and shameful matter that's what I highlighted, I know very well about my product which I have brought overseas, I am not bothered about that. My Question is this update came from Samsung only, I just installed the update that's provided by Samsung Only so this gutter mistake made by Samsung only, and you are suggesting me it's out of warranty and overseas product and what it make sense. Purely you guys are a Non Sense and nicely escaping from the raised complaint .
So Samsung is proving again that you guys also have useless Devs who can't find a Software error.
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ram_ram
Expert Level 1
Galaxy S
My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply