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03-19-2024 06:40 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query kindly perform the following steps to resolve your issue.
Use a ''Genuine Samsung charger'' with your device, if you are using a non-genuine Samsung charger, check the device charging by using another Samsung genuine charger. (If available)
Note: We always recommend using a genuine Samsung charger for charging your device.
Make sure the fast-charging option is enabled.
Go to "Settings", then tap "Battery and device care."
Tap “Battery”
Tap “More battery settings”
Tap the switch to activate "Fast charging", "Super-fast charging" or "Fast wireless charging.
Check the physical condition of the USB cable.
Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs, etc. If it is damaged, then kindly visit your nearest service center to get it replaced.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support