Yes, I was using the glass protector too and faced this issue so I removed it, the latest phone comes with a new fingerprint sensor so the glass protectors are not good with it! One of my friends recommended me Gadgetshieldz film screen protector which is good at the touch and fingerprint scanning. I'm using this on my phone for more than a week and I had no issues with the fingerprint sensor, so it is good. You can too try this protector because the display scratches a lot!
We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:
* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
