I am writing to express my concern regarding a pink line that abruptly appeared on my screen. It is important to note that there is no physical damage to the device. Despite this, Samsung has informed me that the screen will need to be replaced at a cost of 20k.
I have been a loyal Samsung customer, having previously owned an S10 and currently using the S22 Plus. This issue has caused me to doubt my continued support for the brand. I was considering exchanging my S22 Plus for the S24 plus, as I was offered a favorable exchange deal of 40k. However, given the current situation, I am uncertain if this exchange will be honored.
I’m reaching out to share my frustrating experience with my Samsung Galaxy M52 5G. Recently, a pink line suddenly appeared on the screen. I took it to the customer service center, where they confirmed that there’s no physical damage—no scratches or anything on the screen.
They informed me that this issue was caused by a faulty update from Samsung, but despite this, they refuse to replace the display for free. To make matters worse, I’ve tweeted multiple times and sent emails to customer care, but they aren’t replying or offering any help.
It’s incredibly disappointing to see a major company not stand behind their product when it’s clearly a software issue on their end. Has anyone else faced a similar problem? What steps did you take? I’m considering my options moving forward, as this experience has left me questioning my loyalty to Samsung.
They informed me that this issue was caused by a faulty update from Samsung, but despite this, they refuse to replace the display for free. To make matters worse, I’ve tweeted multiple times and sent emails to customer care, but they aren’t replying or offering any help.
It’s incredibly disappointing to see a major company not stand behind their product when it’s clearly a software issue on their end. Has anyone else faced a similar problem? What steps did you take? I’m considering my options moving forward, as this experience has left me questioning my loyalty to Samsung.
