S22 Ultra bricked after OTA software update

[minkimac]

My S22 ultra stuck in bootloop after running for an hour post update. 

Service centered declared the motherboard dead. Quoted me ₹45k. Gave me all nonsense explanation that it is not possible since every update is first tested and there are no such complaints and no announcement from company to repair this for free, etc. 

Escalated with Samsung. After engaging in multiple calls with a guy from "Head Office", these are my observations: 

1. The HO person could not find any record of me submitting my phone to service center for diagnosis which means they did not feed any record of the same when I first got it diagnosed at service center. Unprofessional. 

2. HO person asked me to submit the phone again for generating a diagnostic report and based on that he promised to provide a reasonable resolution. 

3. After around 1.5 weeks, he calls me and asks if I dropped the phone at Authorised Service Center. Seem to me he was not able to reach a service center contracted by Samsung. Thankfully he was able to get in contact or they would have told me we don't have any idea where you dropped your phone. I wonder if that's what they would do if for some reason service center loses some device or someone insider steals. Again, unprofessional. 

4. After another week, I'm told that my phone has water damage. I said I have not exposed it to any water other than light rain which it should be perfectly fine with as it is IP68. He says the water entered through charging port and damaged the PCB and the battery is also swollen. Given all this and since you got a screen replacement 3 months back, we can give you a 50% discount on previous quote i.e. We'll replace motherboard, battery and backpanel for 24k. That's the max we can do. 

I was so mad at all this since I'm not at fault here, why should I pay even a rupee. Also, I didn't want to spend any extra money on the phone after having the screen already replaced for 21k since there's no guarantee if another update will not brick the phone in a month or two and I'll be back to spending more on the phone. 

I then decided to get it repaired in local market and try to let it away in some exchange offer if I get good value and that was a bad decision as I ended up spending 8.5k to have the phone running for just a few hours and back to same problem. Now the phone is resting in peace in my desk since then. 

BUT a thing to note is when I got the phone opened at repair shop, there was no water or battery damage detected whatsoever which means Samsung after sales support is just pathetic of all because that's not the experience you are looking for buying the most premium product of the company. 

A perfectly good phone ruined by bad awful after sales support.

[john163]

if its goin in boot loop did you try flashing the frimware clean?

[minkimac]

I did try flashing using Odin for windows but to no avail. Could not downgrade to older version of One UI as the bootloader firmware version had been upgraded with the software update.

[john163]

ohh then its a hadware issue, s22 series have a lot if issues, im also gona sell of my s22 once s25 is out

[minkimac]

Better do that as I don't think it is a keeper for 5 to 7 years of updates and still can get a good exchange value during festive or launch offers.

[john163]

the max u can use the phone is 4-5 years, i do keep my old phone and use custom rom, still have my Xperia X8 with android 2.3 🤣

[broMango]

Lmfao why go for s25 when you are seeing a lot of issues after sales. Do you think you would be treated any better if you got the s25. Lets hypothetically imagine s25 has way more issues than s22 what will you do then??? Better than going through all this hassle move to some other company in my humble opinion.

[john163]

well most of this display issue is for s21 and s22 series, also the only other brand I've used is sony, though i can get one but might have issues with network and poor software update policy 😂

[broMango]

Well I'd rather sacrifice on features than get treated like a d.i.c.k for real.

[john163]

im not bothered how i get treated mate, i dnt even buy my phones from india, i change my phone every 3 years anyways, il just sell it off for 200 doller xad, i cnt even repair my s22 as the service center cnt verify the iemi number because its purchased from south america