Hi everyone, I am one of the many S22 Ultra users facing the infamous bootloop issue that started after Samsung's software update. Like many of you, I was forced to approach the service center, where my ordeal escalated:
• My fully functional display was returned damaged. They are asking charges for motherboard replacement.
• Despite my efforts, including escalating to Samsung head office and CEO, they refused to acknowledge their mistakes.
Evidence I Have: Evidences confirming Samsung acknowledged the bootloop issue was caused by a software update.
Call recordings where I got direct assurance from Samsung VOC Team Lead where he clearly mentioned if anything happens to customer's device due to any software/technical issues then it's company's problem and company will bear the cost of repair irrespective of warranty status.
I had sent a legal notice to which they have responded in a dismissive attitude trying to say we don't care and are trying to hide behind their warranty policy. Probably they don't know the laws of Consumer Protection Act,2019.
If you’ve faced similar issues: • Let’s collaborate to hold Samsung accountable. • Share your stories—together, we can present a stronger case. I am planning to pursue a class action lawsuit. If you’d like to join pls reply here.
This isn't just about getting our devices fixed. It's about setting a precedent to ensure Samsung takes responsibility for its defective updates and unethical practices.
I would also like to join but I own a S22+. The phone ran flawlessly for a year but after the OneUI6.1 update it's board got damaged. Can I join aswell?
I recently updated to One UI 6.1. Since then, I'm facing bootloop issues & wifi not switching on. My processor is SM-S908B. Kindly provide a solution, if anyone had a similar one.
Facing same problem along with boot loop on my device from last Friday, Samsung support clearly denied for repair, same here looking to file a complaint against Samsung, will start from sending them a legal notice, those who want to join us kindly reply to this message.
Even I have started a petition below is the link for the same
I just recieved the update a few days ago. After the update, my S22 Ultra crashed and it got stuck in the bootloop. I had no issues prior to this update.
