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Original topic:

S21+

(Topic created on: 09-27-2021 11:26 AM)
226 Views
Mirnajvb
Active Level 1
Options
Galaxy S
Since Friday my phone is heating up extremely when I use certain apps or camera. My phone is now 8 months old... suggestion please.
6 Comments
Tsogo_sam05
Moderator
Moderator
Options
Galaxy S

Hi, Mirnajvb kindly optimize your device.

1. From the home screen, swipe either up or down to access apps.
2. Tap Settings.
3. Select Battery and device care.
4. Tap Optimize now.

If the issue persists, please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds.

0 Likes
Mirnajvb
Active Level 1
Galaxy S
Thx I will try that. Very dumb question, must the button be to left or rigth🙈 I am affraid to do it wrong then I cause more trouble. And what will you advise I do not optimize. I already did the optimization but maybe I did it wrong. And the soft reset, will it delete any data?
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Mirnajvb
Active Level 1
Galaxy S
And also my battery is already at 28 % after it was charge at 100 % at 6 this morning. And I was not on my phone much...
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StormyWeather
Beginner Level 2
Galaxy S
Check for viruses, may be a possibility
0 Likes
Mirnajvb
Active Level 1
Galaxy S
How do I get remote assistance from samsung. It was suggested by someone
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Tsogo_sam05
Moderator
Moderator
Options
Galaxy S

Hi, Mirnajvb please be advised that soft resetting your device will not erase the data on the phone.

 

For remote assistance, you are required to make a call to the call centre or email us with the query description then provide your contact numbers so as to give you a call.

 

Contact centre number: 0860 726 7864

Email: tellus@samsung.com