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09-26-2021 08:49 PM in
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09-27-2021 11:07 AM in
Galaxy SHi, Mirnajvb kindly optimize your device.
1. From the home screen, swipe either up or down to access apps.
2. Tap Settings.
3. Select Battery and device care.
4. Tap Optimize now.
If the issue persists, please perform a soft reset of your device.
Press and hold the power and volume down buttons for about 10 seconds.
*The device may take a screenshot, however, keep holding the buttons for a few more seconds.
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09-27-2021 11:26 AM in
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09-27-2021 11:29 AM in
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09-27-2021 11:57 AM in
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09-27-2021 03:39 PM in
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09-28-2021 01:41 PM in
Galaxy SHi, Mirnajvb please be advised that soft resetting your device will not erase the data on the phone.
For remote assistance, you are required to make a call to the call centre or email us with the query description then provide your contact numbers so as to give you a call.
Contact centre number: 0860 726 7864
Email: tellus@samsung.com