Original topic:

S21 ultra with Media Storage Huge battery drain

(Topic created on: 04-04-2021 08:20 AM)
4047 Views
Morgado
Beginner Level 2
Options
Galaxy S

I recently bought an exynos S21 Ultra and Media Storage is draining up to 78% of my battery.

 

Sometimes I need to charge up to 4 times a day an brand new, 5000mah battery, very expensive, phone. 

 

Sometimes even device care flags Media Storage as draining to much and asks to close it. Witch I do.

The phone cools down and the battery drain stops for about 10 minutes and then the cycle restart.

 

This is  very frustrating.

 

Already tried:

 

Factory Reset

Wipe Cache

Reset battery level

Disabling the running on background option for the app.

 

What I could not find is the "wipe cache" for this app. I found solution for this on other Android forums with people wiping the cache. But there's no such option for Android 11/s1 ultra.

 

HELP!

12 Comments
vishal261214
Active Level 8
Galaxy S
My s21ultra battery life is great. wifi and data always on..
0 Likes
Galaxy S
On normal usage does it last over a day? How much is the idle drain per hour approximately?
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vishal261214
Active Level 8
Galaxy S
But i am off all app background activity, background data uses and notification...except some few app
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dos5745
Active Level 3
Galaxy S
See issue could be with cloud backup and less network coverage. Either wifi or sim data.
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Morgado
Beginner Level 2
Galaxy S

I have backups running, but I'm in my house and the phone is connected 100% of the time to Wi-Fi6 with good signal strength.

 

I'll try to disable backups and see any change, thanks.

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dos5745
Active Level 3
Galaxy S
Ok. Also check games you installed if any. Check all backgrounds activities.

Try battery calibration also. Let phone discharge completely and charge it full. Repeat 2 to 3 times and check.
0 Likes
Ravi0883
Expert Level 5
Galaxy S
Facing same problem
0 Likes
Samsung_Support1
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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SurajKrishnan
Beginner Level 2
Galaxy S

For all you guys looking at heavy battery drains! I was experiencing the same... Is media storage hogging your battery? In that case it is because you have uncategorised files and the system is trying to categorise it. I had switched from an apple device to android. So I used MobileTrans WhatsApp transfer. That generated around 50-60GB of unrecognised files. That was the reason for my battery drain. The solution to this is save a cloud backup, uninstall WhatsApp, delete the WhatsApp folder, reinstall WhatsApp, restore from cloud and once messages are restored and media starts restoring, go to Google drive and delink account. Basically the media files aren't being recognised. Before all of this, if you have any media you really need, then save it into Google photos and then do the process... My mobile is back to normal, no heating up, no more excessive battery drain!