Original topic:

S21 ultra fingerprint reader issue

(Topic created on: 01-15-2022 08:24 PM)
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hamza3790
Active Level 6
Options
Galaxy S
After the recent 2 updates my fingerprint sensor is acting weirdly, after registering my fingerprints the phone unlocks via my fingers but only for few hours and then it keeps on saying that i need to cover up the whole sensor,  to fix this issue i have to remove all of my fingerprint data and re register my fingerprints and then the cycle repeats, please fix this
1 Comment
cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/what-to-do-when-samsung-phone-is-not-recognizing-f...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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