Original topic:

S21 ultra camera issues

(Topic created on: 05-05-2022 11:59 PM)
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shubham2005
Active Level 3
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Galaxy S
I noticed that when I am clicking a picture in S21 Ultra in any mode, be it 100x Zoom, Night Mode or Portrait Mode, when I am opening the image right after clicking it, it doesn't apply the system enhancements in it which it normally does and you get to know it when a little loading sign comes in the bottom of your screen...it does shows the loading sign but the image remains the same just like you were viewing it through the camera before you clicked it. However, if you will close all the apps and then open gallery to view that image, the enhancements will be applied and the picture will be visible clear in zoom mode, brighter in night mode and focused in Portrait mode. This is a hugeee bug which I noticed today and slowly and slowly my trust is fading away from Samsung...this is just NOT ACCEPTABLE, when you spend so much after trusting a brand and it treats you this way, so disgusting...I have been facing so many issues with this S21 Ultra that I am thinking of switching the phone.
14 Comments
Roshan5
Expert Level 2
Galaxy S
I am Facing in S22 Ultra after Update Samsung Gallery App. This is Problem with Default Samsung Gallery App New Update.
When you Uninstall Updates of Samsung Gallery App from app info it will work Normal. https://r2.community.samsung.com/t5/Galaxy-S/Samsung-Gallery-Bugs-After-Last-App-Update/td-p/1142580...
Please Report This issue.
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Shervin007
Active Level 6
Galaxy S
Anyone facing issue with 1x images being blurry.
I tried manual focus but somehow it doesnt focus on the subject and images come out blurry.
Strangely i have this phone for more than a year now and got this issue only after April update
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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