S21 ultra camera issues

[Acipy]

I have recently purchased the galaxy s21 ultra 5G, however there is a issue with the focus of camera app, same goes with instagram, and other social media platform

When I click photo with 0.6X everything seems good

But when I click picture with 1X the picture is blurry and not clear

Going above working fine.

I have even tried to reset setting for camera app deleted caches cleared data but still issue persists.

Hate samsung for this

[dj9494]

Greetings, my name is darshan and I am one of the brand ambassador.
I am sorry that you are facing this issue.
I would request you to register your concern in Samsung Members Application. So, the concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > support > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

[Shervin007]

If u have purchased it recently then get it repaired from Samsung service centre within warranty.

[Maverick77]

Shake the phone at 1x for a short while... It will start focusing.
It can be a hardware or software problem ...
In my case it was software bug and went to service center to fix it.

[Acipy]

How to fix it

[Maverick77]

Go to service center

[Ionisedatom]

Reinstalling the rom?

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[shahrukhali60]

Same problem with my s21 ultra and After updating the software of the mobile, the Samsung Service Center says that the camera of your mobile will have to be changed, which will cost 7500rs.