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Original topic:

S21 bootlogo device name not showing

(Topic created on: 07-16-2021 09:36 AM)
Rixy
Active Level 3
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Galaxy S
Hi there can any one knows why on my new S21 bootlogo device model not showing when u restart the device..Thank you
6 Comments
MohammedSijah
Expert Level 1
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Galaxy S
Hi Rixy, that's not an issue to be worried about. The start-up screens may have some differences depending on the carrier.
If you still want to confirm the authority of your device, you can send your IMEI number to the members assistant and they can verify it for you.
Open Members app > Click the blue ( + ) button > Text chat.
Be ready with your IMEI number (dial *#06#).
Thank you.
Samsung_specialist
Community Manager
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Galaxy S

Thanks for sharing the detailed solution!

Rixy
Active Level 3
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Galaxy S
Good morning Mohammed thank you for the information by the way Iam using and purchased the phone here in Dubai..
thanks again
MohammedSijah
Expert Level 1
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Galaxy S
Yes, so it's sure that S21 displays only "Samsung galaxy" , a new change while comparing to S20. I think it's all clear now. Happy galaxying...!
Rixy
Active Level 3
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Galaxy S
but S21 really great...thanks again Mohammed have a great day ahead...
Solution
MohammedSijah
Expert Level 1
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Galaxy S
You are welcome Rixy. Happy to assist you, good luck.

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