S21 Ultra Camera issue

[Arulvivek]

Even still it's persisting, I just used camera less than 2 minutes but handy heated up extreme stage where I couldn't able to carry in hand. Horrible issue, please treat this as very serious and rectify it. 

[vishal261214]

But my s21 ultra working fine...

[AYush2313]

Bhai kal update aaya h S21 ma uska baad bhi ho rhi h kya dikkt ?

[Arulvivek]

Updated

[AYush2313]

No clearing the cache won't effect the phone data..

To clear cache you need to boot into Recovery.

Step 1: Connect the phone with USB to PC or use any USB earphone.
Step 2: power off your device
Step 3: while its connected to PC or Earphone press and hold volume up + Power button.
Step 4: as the logo appears leave the buttons.

You will be in recovery mode.
Use Volume button to scroll up or Down and Power button to select.
So navigate to the Wipe Cache and the slect and follow the procedure. After that restart your device.

(Also take a note that in one UI 3.0 and 3.1 recovery mode will only be booted if your phone is connected with a USB earphone or PC, it doesn't work with USB charger.)


And if the problem still there then it is suggested to Factory Reset. Which you can do either from setting or from the same procedure above but instead of selecting wipe cache, select wipe data/Factory Reset.

(Performing Factory Reset will erase all the phone data.)

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support