Original topic:

S21 FE mobile data turn off automatically

(Topic created on: 03-22-2023 10:45 PM)
839 Views
kshjais
Active Level 4
Options
Galaxy S
Hey everyone!
I keep getting this problem everytime whenever I am continuously using 5g data.
Mobile data turns off automatically after sometime on 5g and doesn't work until I switch to flight mode and back.
This doesn't happen on 4g. Any help would be appreciated 🫠.

Using S21 FE 5G with Jio true 5g. Any solution guys?

Tried- Resetting Network, Wiping Cache Partition
8 Comments
SapNAyan
Active Level 7
Galaxy S
5G network not working like stable network 4G now..intermittent working...happening in all devices in my house also...as soon as there is 5G network gone...phone automatically switch to 4G network and what Happens, data gone for 5 seconds... that's not your device problem...it happens everywhere where 5g network launched...
kshjais
Active Level 4
Galaxy S
But when for me data disconnects and doesn't even switch back to 4g it just turns off
SapNAyan
Active Level 7
Galaxy S
Issue start after march security updates or not ?
0 Likes
kshjais
Active Level 4
Galaxy S
Before march only
0 Likes
Galaxy S
Problem will be fixed soon it's because of software issue
cs-member11
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your charging related issue: https://www.samsung.com/in/support/mobile-devices/my-galaxy-device-is-not-fast-charging-how-do-i-fix...

However, you can also visit bit.ly/3l9Cksp to know how to optimize mobile charging.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application>Support>Ask a question/Tap an error report>Type your query>Send)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
bangarsuraj
Beginner Level 3
Galaxy S
Hey everyone!

I keep getting this problem everytime whenever I am continuously using 5g data.

Mobile data turns off automatically after sometime on 5g and doesn't work until I switch to flight mode and back.

This doesn't happen on 4g. Any help would be appreciated 🫠.


Using S21 FE 5G with Jio true 5g. Any solution guys?


Tried- Resetting Network, Wiping Cache

0 Likes
akhbpd
Beginner Level 2
Galaxy S
Yes I have the same issue, I have to switch to airplane mode to reconnect to internet it's annoying
0 Likes