Original topic:

S21 FE 5G problem

(Topic created on: 01-25-2023 12:37 AM)
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AJsmith
Active Level 4
Options
Galaxy S
My S21 FE 5G wakes up automatically often without even touching the phone. I tried to scan it for viruses and also tried checking turning off the double tap wakeup feature off. It didn't work.
 Samsung, what is the meaning of spending this much money if you can't fix bugs even in your premium devices??
3 Comments
Sid_Karna
Expert Level 5
Galaxy S
Is it happening while internet is on? It might be either bixby or google assistant waking up to some voice. Try disabling both and check whether this issue is still happening.
AJsmith
Active Level 4
Galaxy S
No it's not bixby or google assistant. I verified it.
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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