Original topic:

S21 (Exynos) WiFi connected but no internet

(Topic created on: 07-09-2022 06:57 PM)
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Shash9
Active Level 1
Options
Galaxy S
Hi,
Getting a weird issue on my S21 (exynos).
It will be connected fine then randomly out of the blue the internet will stop working and the WiFi symbol will have an exclamation mark next to it.
The only way to fix it is to disconnect and reconnect WiFi - untill it happens again.
All my other devices connect to the same WiFi network fine without any problems.
Any help please?

I've already tried resetting my router as well as network settings on the phone.

This problem cropped up only after the recent updates (June 2022)... It was perfectly fine for over 1 year, since the purchase. Have got another Samsung phone (old M10, that's showing the same problem sonce June 2022)

Thanks
5 Comments
Grizzlygoon
Active Level 6
Galaxy S
Try resetting the network settings.
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Shash9
Active Level 1
Galaxy S
Already tried that. Didn't help.
Full network settings reset, had to pair my wifi and Bluetooth devices again.
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Shash9
Active Level 1
Galaxy S
Going through forums, this has happened with Samsung devices before, on multiple occasions.

https://eu.community.samsung.com/t5/tablets/wifi-connected-but-no-internet/m-p/1982905#M4817
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Customer,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

Go to Settings

Select General management

Select Reset

Select Reset network settings

Select Reset settings

Select Reset to confirm

 

You'll need to register your Wi-Fi again

Go to Settings

Select Connections

Select Wi-Fi

Select the Wi-Fi network you were connected to

Re-enter the password

Select Connect

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

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Shash9
Active Level 1
Galaxy S
Hi,
This was the first thing I tried (after restarting the phone several times), to resolve the issue. This activity did not help.
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