Original topic:

S20FE 5g wifi check issue in Samsung Members app

(Topic created on: 06-29-2022 04:32 PM)
131 Views
Micky21
Active Level 6
Options
Galaxy S
I am facing an issue with Wifi check while diagnosing S20 FE 5g in Samsung Members app. See screenshot.
There is no issue with Wifi it is working perfectly as is does earlier.
I have restarted my device several times but still this issue is showing even I am not facing any issue with Wifi..

Do you have some opinion or ever faced this earlier???

Please check with in your advice too.

image


13 Comments
Micky21
Active Level 6
Galaxy S
Agree, Even Samsung is not reliable now.
Mithilkumar
Active Level 4
Galaxy S
There's some issue with diagnostic feature, my wifi check is working fine but it's showing failure with vibration for me. I have already forwarded error report, but as always no positive reply from Samsung. It's really annoying that Samsung is literally ignoring their customer base. I don't think I'm going for Samsung ever again. Screenshot_20220623-065008_Samsung Members.jpg
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Forget the Network: Go to apps screen >Settings >Connections > Wi-Fi >Wi-Fi network >Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

* Reset Network Settings: Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Micky21
Active Level 6
Galaxy S
Hi Samsung Customer Support Member,
When will be the performance update for S20FE5g is going to be roll out in India???
When all bugs and performance issues will be addressed by Samsung Tech Team???
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