S20 Ultra Camera Issue

[SJ_9909]

Unboxed S20 Ultra on Tuesday 8/09/2020. While setting up my phone the device got heated which is quite normal in smartphones. However I noticed that the rear and front Cameras were covered in fog.  The fog cleared up after a while however the cameras are still fogging up while using the device. The new Note Series also has same problem. Hope they resolve it at the service center or replace the device.

[Anonymous]

Hope so.. Visit service center ASAP.. As it is a premium😈😈 device

[AdityaBhi]

they company might replace your unit for this

[SJ_9909]

Fingers Crossed 

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and perform following methods to resolve the Camera issue:-

1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).

2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[SJ_9909]

How will wiping cache files resolve a hardware issue please explain.