S 25 ULTRA NOT PLAYING 4K ON PRIME VIDEO

[Yonik]

I have set all the setting to high on prime as well as on the s 25 ultra but not going above hd 1080. My internet speed is 30 mbps stable.

I am able to play 4k in tv but not in my s 25 ultra.

[ak911]

Netflix & Prime Video only supports FullHD 1080 on my S25 Ultra. Same was the case with my Flip 3 5G & S9 Plus. Even Hotstar supports only upto 1080 but on TV App, one can watch Premier League fixtures in 4K

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support