Remote unlock removed?

[Timesking]

My wife's phone is Galaxy S22 plus, which got locked for some reason. Tried to enter same pin but not working. 

Now unable to unlock the phone. 

Tried to use samsung smart things find, but unable to see unlock feature. 

Pls help. 

[SamGujral]

use Find My Mobile can help you find your device, or to lock or wipe it if it has been lost or stolen. You can also use it to unlock your device.

In order to unlock your device remotely:

your device must be connected to a Wi-Fi or mobile network.
your device must be signed into your Samsung Account.
remote control and remote unlock settings must be enabled.
you will need to enter your Samsung Account username and password.
Please note: To enable Remote Unlock settings, go to Settings, tap Biometrics and security then tap Find My Mobile. Tap the switches to activate Remote controls and Remote unlock.

[Timesking]

There is no unlock feature available

[SamGujral]

that means you did not enable the option on phone when setting up 🙏let me research more and get back to you soon

[Timesking]

The unlock option has been removed from Samsung SmartThings find. It's crazy that for such premium device, they have removed such feature.
There is not way to unlock or retrieve data also.
Utterly disappointed with Samsung!

[SamGujral]

https://smartthingsfind.samsung.com/login

[SamGujral]

try to follow all steps from this link https://www.airdroid.com/remote-support/remotely-unlock-samsung-phone/#part1

[Timesking]

All these steps mentioned are outdated.
The Samsung SmartThings find website doesn't show unlock.
Google find my device doesn't have unlock too.
Knowx manager requires pre installation.
Other options yet to try.
It's depressing to see there's no official solution for this kind of thing.
Wonder why they had to remove unlock feature.

[Timesking]

Yes I tried loggin in to unlock, unlock feature has been removed from Dec 2023!

[SamGujral]

otherwise as mentioned by @QualityEngineer too smart switch reset is the last resort