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11-05-2020 06:20 PM (Last edited 11-05-2020 06:21 PM ) in
Galaxy SI am using the galaxy s9 plus since 1year. Now iam facing battery backup issue. I am thinking for changing the battery. If i change battery the backup issue will solve ?? Please help...
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11-05-2020 06:32 PM in
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11-05-2020 07:05 PM in
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11-07-2020 11:35 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for the inconvenience caused to you. To resolve battery issue kindly follow the below given step:-
- Battery optimization:- Settings > Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support