Original topic:

Random restart problem in Galaxy S20

(Topic created on: 03-19-2020 10:35 PM)
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sri203
Active Level 1
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Galaxy S
The phone is getting restarted randomly and also it is getting hotter in a short time and in samsung memebers it is showing the my mobile needs to be fixed i need to  visit service centre..
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cs_member9
Active Level 7
Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly perform the below mentioned steps for and be assured it would resolve you issue:

For heating: Perform battery optimization:
Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory.

 

Kindly visit the given links for the complete tips on battery drain issues:
https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

 

For auto-restart issue:

Auto restart is a feature of your phone. Kindly perform the  mentioned path to turn off that feature:
Go to Settings > General management > Reset > Turn off Auto Restart.

 

If the issue still persists kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file.

 

Thank you for writing to Samsung.

 

Warm regards,
Samsung Customer Support

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