Since I bought my S24 ultra I had an issue with the mic in calls, I can hear the other person but he can't hear me, it happens in 95% of the calls and that is not acceptable, so I contacted the customer support last week and the lady controlled the phone through the smart tutorial app and she changed some sittings and told me to switch off the phone for 10 minutes and switch it back on and I had no problem since that day until today I can't continue any call because the other person can't hear me! I updated the phone and the problem still there, and some of my friends have the same issue with the mic. So plz help me because this is not something I can accept specially with a new phone!
Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. You can update your device's software with the following steps:
1. Go to Settings > Software update. 2. Tap on Download and install. 3. Follow the on-screen instructions.
Also, ensure that nothing is covering the microphone or speaker on your phone. A poorly placed screen protector or case is one of the most common causes of sound distortions during calls.
Additional troubleshooting steps include: 1. Maximize the in-call volume. 2. Restart your device. 3. Start your device in Safe mode. 4. Turn off Wi-Fi Calling. 5. Check if “Mute all sounds” is off. 6. Ensure that your SIM card is in good shape. 7. Perform a Factory data reset on your device.
