S24 ultra battery charging slow

[rahoof052]

Hi everyone,

I am using a brand new S24 Ultra. Now I am facing one major problem. I'm using a 45-watt Samsung original charger, but it's not charging S24 Ultra fast, this issue takes 3 hours to charge from 0 to 100%.

Guys, please help. Any ideas?

I need help.

[sheikh69]

Check your battery settings and activate the fast charging option after that check charge your mobile and check.

[TraverS]

Activate fast charging on phone settings battery. Also ensure your cable supports fast charging.

[Samsung_specialist]

We're sorry to hear about your experience.

To assist you further, follow these steps:
1. Enable the fast charging and fast wireless charging feature
2. Connect your adapter properly.
3. Run a diagnosis test via Member app :
Download Samsung member app from Galaxy store then open the app => diagnosis => Phone diagnosis.

for more details, please visit this link:
https://www.samsung.com/ae/support/mobile-devices/how-to-set-up-fast-charging-on-your-galaxy-device/....

If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.