Phone automatically turns to mute

[SiddharthKD]

Recently many times I discovered my phone is not ringing. Upon checking I could only switch between vibrate and mute. Somehow I found this in setting and it turns on automatically. Really frustrating.

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

Note: Your phone will not ring when someone calls from a number you’ve blocked or if you've turned on call forwarding.

Increase your device’s volume.
Close any apps and stop playing any media, then using the volume keys, increase your device’s volume. If you have headphones connected, the earbud audio will increase instead. Disconnect your headphones to increase the device's volume.

If you do not hear any sounds at all, you may need to check your speaker.

You must have song files downloaded on your device in order to set one as a ringtone. You cannot set Spotify or other streaming services' songs as ringtones.

Verify how you’ve set your ringtones.
You can set a default or custom ringtone for your phone, or a ringtone for a specific contact. It’s also possible to set sounds and tones for alerts and messages.

If you’ve set a custom ringtone for other apps that support calling or video calling, you will need to check the sound settings in that specific app. For further support, contact the app developer.

Check if Mute all sounds has been turned on.
Navigate to Settings, tap Accessibility, and then tap Hearing enhancements. Tap the switch next to Mute all sounds to turn it off.Switch highlighted next to Mute all sounds

Check if Airplane mode has been turned on.
Swipe down from the top of the screen using two fingers to open the Quick settings panel. If Airplane mode is turned on, its icon will be blue; tap it to turn off Airplane mode.

Check the Digital Wellbeing modes.
Navigate to Settings, and then tap Digital Wellbeing and parental controls. Tap Digital Wellbeing. Check the following modes under Ways to disconnect:

Restart your phone.
Swipe down from the top of the screen using two fingers and then tap the Power icon. Tap Restart, and then tap Restart again to confirm. Wait for your phone to turn back on, and then check if the ringtone issue has been resolved.Restart highlighted on a Galaxy phone

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

[SiddharthKD]

The Problem is the mute all in accessibility gets turned on automatically

[ManuPrakash]

Same problem in Samsung galaxy F62

[SanjuReddyP]

I to have same problem please solve this problem @Samsung.

[AKT13]

I am facing the same issue, ringtone volume getting auto mute, pls help with fix for it

[GrimFandango]

I am facing same issue in galaxy F54

[tinkal141]

Am also facing same problem in my new samsung f54 5g after update the phone

[BSG2312]

I am facing the same problem in my new Galaxy S 23.
My phone goes silent automatically. I have checked all settings whatever customer support advised to do.
I am totally frustrated now because everytime I miss urgent calls due to this.

[Anuprita84]

I am facing the same issues... did you get a solution