Original topic:

Phone app and Contacts app not working after the One UI 7 update

(Topic created on: 04-24-2025 07:15 PM)
784 Views
VBShivaMaadhesh
Active Level 1
Options
Galaxy S
This afternoon I updated my S24+ to the One UI 7. Unfortunately since then every time I open the Phone(call) app it shows me a blank screen, and while trying to open the Contacts app it says updating contacts and closes on its own! This is terrible. The phone app is really essential. Someone help me resolve this issue... 😫 

11 Comments
Adityaa2909
Active Level 5
Galaxy S
Try clearing the cache and cookies for the dial app. Or go to recover mode and select wipe cache partition.
Galaxy S
I have tried that multiple times. It still does not work. No Contacts is showing. Even when I tried with the Google phone app and contacts app, the contacts aren't appearing. This is so annoying
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goodthings
Expert Level 5
Galaxy S
It's a major update. Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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Galaxy S
Sure, if it works I'll surely accept the solution 🙂
Adityaa2909
Active Level 5
Galaxy S
Is your contact saved in your Google account?
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Galaxy S
Yes. All of 'em
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Adityaa2909
Active Level 5
Galaxy S
Open phone app - click 3 dot upper right side - click view by storage and check your contact details.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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