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07-14-2020 12:00 AM in
Galaxy SHi, I'm experiencing EXTREME FRAME DROPS while playing pubg in my Samsung S20 Ultra, I can prove it to you since I have recordings, its almost like the game is playing in slow motion and the device is heating so bad that I feel my fingers are going to be burnt if I keep playing....this type of flafship phons ...bad performance i decide to change my s20 ultra with one plus
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07-14-2020 01:49 AM in
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07-16-2020 01:45 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Kindly be informed Pubg is a 3rd party application which is not from Samsung. As we are trained to handle Samsung software and hardware related troubleshooting, we advise you to contact to the respective application software support. You can reach to the app developer through email channel go to: Play store > select more option> select installed app> click on read more.
Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support