- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-20-2024 11:39 AM in
Galaxy SSolved! Go to Solution.
1 Solution
Accepted Solutions

- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
11-23-2024 03:26 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we would request you to kindly perform the following steps to resolve your issue.
● Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
If still facing issues, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-20-2024 12:05 PM in
Galaxy S1. Software bugs
2. Malfunctioning hardware
3. Poor battery calibration
4. Overcharging
5. Resource-intensive apps
6. Clogged charging port
7. Case or accessory interference
8. Environmental factors (high temperature, humidity)
Troubleshooting Steps:
1. Close unnecessary apps and background processes.
2. Update software to the latest version.
3. Disable power-hungry features (e.g., 5G, Bluetooth, GPS).
4. Adjust screen brightness and refresh rate.
5. Clear cache and data of problematic apps.
6. Perform a factory reset (if issues persist).
7. Check for physical damage or blockages in the charging port.
8. Remove any phone cases or accessories.
Additional Solutions:
1. Use Samsung's built-in "Device care" app to optimize performance.
2. Limit video playback resolution and frame rate.
3. Enable "Power saving mode".
4. Disable "Fast charging" temporarily.
5. Monitor device temperature in "Settings" > "Battery" > "Battery health".
Preventative Measures:
1. Regularly clean the charging port.
2. Avoid overcharging.
3. Use original Samsung chargers.
4. Keep your device away from heat sources.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-20-2024 12:24 PM in
Galaxy S- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-20-2024 01:01 PM in
Galaxy S- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-20-2024 01:01 PM in
Galaxy S
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
11-23-2024 03:26 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we would request you to kindly perform the following steps to resolve your issue.
● Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
If still facing issues, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
