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Overheating issue

(Topic created on: 11-20-2024 11:39 AM)
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Mo_Fa
Beginner Level 4
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Galaxy S
I used Samsung Galaxy S21FE for past 4 months. My device get overheating even in normal use like watching videos & chatting. Did you guys are facing the same problem? If anyone know any solution for it let comment below.

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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

● Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If still facing issues, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

 

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RithikSandron
Active Level 3
Galaxy S
Common Causes:

1. Software bugs
2. Malfunctioning hardware
3. Poor battery calibration
4. Overcharging
5. Resource-intensive apps
6. Clogged charging port
7. Case or accessory interference
8. Environmental factors (high temperature, humidity)

Troubleshooting Steps:

1. Close unnecessary apps and background processes.
2. Update software to the latest version.
3. Disable power-hungry features (e.g., 5G, Bluetooth, GPS).
4. Adjust screen brightness and refresh rate.
5. Clear cache and data of problematic apps.
6. Perform a factory reset (if issues persist).
7. Check for physical damage or blockages in the charging port.
8. Remove any phone cases or accessories.

Additional Solutions:

1. Use Samsung's built-in "Device care" app to optimize performance.
2. Limit video playback resolution and frame rate.
3. Enable "Power saving mode".
4. Disable "Fast charging" temporarily.
5. Monitor device temperature in "Settings" > "Battery" > "Battery health".

Preventative Measures:

1. Regularly clean the charging port.
2. Avoid overcharging.
3. Use original Samsung chargers.
4. Keep your device away from heat sources.
Mo_Fa
Beginner Level 4
Galaxy S
Thank you
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution . Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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Solution
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

● Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If still facing issues, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

 

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