addzz
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12-29-2017 11:54 AM (Last edited 03-15-2019 09:34 PM ) in
Galaxy S
A decryption_failure error observed while streaming videos on Amazon prime video after the beta update yesterday. 
4 Comments
sammobile001
Active Level 10
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12-29-2017 12:25 PM in
Galaxy S
that's amazon prime video App.problem. because used to happen with me in nougat. so I . uninstall and reinstall it . now it works fine
addzz
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12-29-2017 01:17 PM in
Galaxy S
no with the beta update we need to either install an older version and stay away from app updates...
admin_
Expert Level 5
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12-30-2017 03:33 PM in
Galaxy S
Thanks for being with Samsung and sharing your concern. The relevant department may serve you better/speedily, if you can please provide further details or reproduction steps so we can try to reproduce the issue from our end. Images or screenshots of the error are also very helpful in understanding and analyzing the issue you are having.
Please use Beta feedback error report(Samsung Members App ->Beta Feedback -> Questions/Errors -> Create -> Error reports) to open the ticket again right after the incident. Captured logs are needed in order for us to further analyze.
Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Be sure to hit ♡ when you find an answer that works for you.
Please use Beta feedback error report(Samsung Members App ->Beta Feedback -> Questions/Errors -> Create -> Error reports) to open the ticket again right after the incident. Captured logs are needed in order for us to further analyze.
Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Be sure to hit ♡ when you find an answer that works for you.
iDNS
Beginner Level 2
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01-02-2018 02:25 AM in
Galaxy S
I have the same problem. Uninstalled & Reinstalled without any luck.
anyone found any Resolution. This is occurring post the Oreo Beta Update on my S8.
anyone found any Resolution. This is occurring post the Oreo Beta Update on my S8.
