sar1231
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02-02-2019 01:38 AM in
Galaxy S
Just got the update today and although my phone has become faster, it hanged once in 5 hours of update itself. Any other user facing this issue? And how to resolve this one?
6 Comments
dzaraky
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02-02-2019 04:36 AM in
Galaxy S
which f
phone u have ??
phone u have ??
sar1231
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02-02-2019 08:39 AM in
Galaxy S
S9+
dzaraky
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02-07-2019 04:11 AM in
Galaxy S
I have on 8 and I can't have it
jetlin
Active Level 10
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02-02-2019 02:22 PM in
Galaxy S
my camera , is having glare..
admin_
Expert Level 5
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02-05-2019 11:45 AM in
Galaxy S
Thank you for being with Samsung and sharing your concern. We apologize for the inconvenience caused to you. We would like to inform you some steps :-
1) Utilization of maximum storage from internal memory, may hang your device. For that we recommend you to delete some of the downloaded data from your phone for better performance as internal space should be 20% free OR’ transfer data to SD Card via My Files.
(Phone Application>>My Files>>Select Multimedia Data>>Press More>>Click Move>>Select Location of SD Card>>Click Move Here).
2) Menu> smart manager>clear ram.
3) Stop running application (Setting >>Application Manager>>Running>>Stop All Downloaded Application When Not Using).
4) Check all the applications are closed by using the Task Manager option.
5) Scan SD card and then check.
6) Software update handset (Setting>>About Device>>Software Update>>Update) update using 3G/4G or Wi-Fi connectivity.
7) Go to setting>General>Application Manager>All>Tap on 3 dots (right top) ‘Reset app preference’.
If issue still persists, Kindly provide logs/video within 15 minutes of issue occurrence by registering this feedback via Samsung member application i.e. Samsung member BETA app> BETA feedback>Sendfeedback>Error report>Collect log files>attach.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
1) Utilization of maximum storage from internal memory, may hang your device. For that we recommend you to delete some of the downloaded data from your phone for better performance as internal space should be 20% free OR’ transfer data to SD Card via My Files.
(Phone Application>>My Files>>Select Multimedia Data>>Press More>>Click Move>>Select Location of SD Card>>Click Move Here).
2) Menu> smart manager>clear ram.
3) Stop running application (Setting >>Application Manager>>Running>>Stop All Downloaded Application When Not Using).
4) Check all the applications are closed by using the Task Manager option.
5) Scan SD card and then check.
6) Software update handset (Setting>>About Device>>Software Update>>Update) update using 3G/4G or Wi-Fi connectivity.
7) Go to setting>General>Application Manager>All>Tap on 3 dots (right top) ‘Reset app preference’.
If issue still persists, Kindly provide logs/video within 15 minutes of issue occurrence by registering this feedback via Samsung member application i.e. Samsung member BETA app> BETA feedback>Sendfeedback>Error report>Collect log files>attach.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
dzaraky
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04-12-2019 01:58 AM in
Galaxy S
when we can have android pie on galaxy on 8 or j8