Thank you for your response and for escalating my case to the technical team.
I understand that I have been advised to wait for the next software update. However, I would like to follow up on this issue as it is significantly affecting my day-to-day usage of the device.
The issue is that when my Samsung S25 Ultra is locked and a new notification is received, the screen does not wake up automatically. As a result, I am unable to see incoming notifications without manually waking the device by pressing the power button or tapping the screen.
I have already performed all the troubleshooting steps suggested by your support team, including:
Reset All Settings
Reset Accessibility Settings
Reset App Preferences
Factory Reset
Remote diagnostic session with Samsung Customer Care
Despite all these steps, the issue still persists, which strongly indicates that this is a software-related problem rather than a hardware defect.
I kindly request you to provide an update on the progress of this issue and let me know if it has been acknowledged by the software development team. If possible, please share an expected timeline for the software update that will address this problem.
I have always trusted Samsung products, and I hope this issue can be resolved at the earliest through a software update.
