Original topic:

Not detected in PC,unable to transfer data. Low reception

(Topic created on: 01-09-2024 06:05 AM)
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SafetyBabu
Active Level 1
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Galaxy S
I am using my S21 ultra 5G , recently updated for UI 6.0 my phone is not getting detected by any PC when connected by data cable.
Also sometimes it doesn't accept charging with some cables (others phones are working fine with same cables).
Low network reception is also faced in same area.
Can anyone guide is there any other way of data back up wirelessly( other than onedrive or google drive) using wifi


5 Comments
Galaxy S
I am fasing this problem also ofter update Ui 6.0 update.
But not any Specific Solution for me.
Samsung Whttsup care team suggest to go to Servise sentor🤣🤣🤣
I am using F23
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Anonymous
Not applicable
Galaxy S
Probably the daughterboard (where the charging port resides) has become faulty. You have to visit service center for getting it checked first, as this is something related to hw.
SafetyBabu
Active Level 1
Galaxy S
Surely let me ck with them
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern kindly visit this mentioned link to resolve your Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

For USB issue kindly share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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SafetyBabu
Active Level 1
Galaxy S
How to send the log, where do i find it. Sorry for d silly question