Original topic:

Network issues.

(Topic created on: 3 weeks ago)
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Vishnubalanm
Beginner Level 3
Options
Galaxy S
I have a network Issue. While using Internet, at times the internet connection will go down and will take a few minutes to reconnect. My friends with same network provider doesn't face this issue. Is it a problem with the phone. Or it must be network issue.

Please helpme to solve this issue.
5 Comments
Zammi
Active Level 9
Galaxy S
Is it wifi or data connection?
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Vishnubalanm
Beginner Level 3
Galaxy S
Data connection
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Zammi
Active Level 9
Galaxy S
Let's try this;

Go to settings/ connections/ mobile networks

Change Network mode to LTE
(Not 5G)

Switch off the phone and start after 5 minutes.

Check rest of the day how is the network.
Vishnubalanm
Beginner Level 3
Galaxy S
Thanks for your reply. Also. When I switched the sim tray from 1 to 2, now the connection is stable. So It will be sim tray issue?

Samsung_specialist
Community Manager
Options
Galaxy S

Based on your description, here are a few steps you can try to diagnose and potentially resolve the issue:

1. Ensure that your mobile data is turned on and that you have a good signal.
- Go to Settings > Connections > Mobile Networks and make sure the correct network mode is selected (e.g., LTE/4G/3G/2G).

2. Restart Your Phone

3. Reset Network Settings:
- Go to Settings > General Management > Reset > Reset Network Settings. This will reset Wi-Fi, mobile data, and Bluetooth settings.

4. Check for Software Updates:
- Ensure your phone's software is up to date by going to Settings > Software Update > Download and Install.

5. Remove and Reinsert SIM Card:
- Sometimes, reseating the SIM card can resolve network issues. Power off your phone, remove the SIM card, wait a few moments, reinsert the SIM card, and power on your phone.

6. Safe Mode:
- Boot your phone in safe mode to see if the issue persists. If it doesn’t, a third-party app might be causing the problem. To enter safe mode, press and hold the power button, then tap and hold "Power off" until you see "Safe mode."

7. Try Another SIM Card:
- If possible, try using another SIM card from the same network provider to see if the issue persists. This will help determine if the problem is with the SIM card or the phone itself.

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