Original topic:

Network issue

(Topic created on: 11-01-2022 04:46 PM)
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Rhytz
Beginner Level 2
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Galaxy S
Hey buddy I need to know that I just bought s21 fe but I'm facing slow internet issue I don't know why me and my friend uses the same Sim of Airtel in different phones but on my s21 fe my internet connection is super slow and my friend uses the airtel Sim in moto edge 30 fusion and his internet connection is amazing and we are sitting on the same place 
Can someone help me with this I don't know what's happening 😕 
5 Comments
Galaxy S
Are you getting 4G+?
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Galaxy S
1. Try to reset network settings
2. Reset APN
3. Switch DNS to automatic
4. Insert SIM in primary slot and click to auto(2g/3g/4g)
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Galaxy S
All recent Samsung phones have poor network reception due to low SAR value. Even my Galaxy S21+ has poor mobile data speeds even in slightly low network regions.
Prachi_Union
Active Level 1
Galaxy S
Same problem
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Kindly restart your smartphone once and also re-insert your SIM card.
Check device network in an open area: Kindly check your device in a different location/network coverage area.

Check device network mode settings
Please follow the below steps.
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.
Note: We recommend setting device network mode as LTE/3G/2G (auto connect) mode.

Kindly do check the same SIM card in another phone or another SIM card on the same phone to verify the issue.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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