Netflix Streaming clarity issue

[Yar14]

Hi, I'm using S23 FE since few months now.. I am facing the issue with the Netflix clarity. I have the 4K plan for Netflix and good internet still Netflix clarity is very bad. 

Apparently widevine is L3 for this device what should we do? Basic Samsung phones also support HD streaming but not S23 FE. 

Very disappointing. 

Please let me know the fix if you know guys!

Any update guys? Solution works but for few days only..

[_lonewolf_abdul_]

Reset Netflix app once.It many times solves after reseting Netflix app itself by clearing cache and data of Netflix aoo

[Yar14]

Oh thanks! This worked for me!

Update
It did work but again same issue persists..

[_lonewolf_abdul_]

If it still not solve then do factory reset once.It will be back to L1 after factory reset

[itsAj]

I've also faced the same issue on my Samsung S23 but I got a fix
1. Go to settings
2. Go to About Phone
3. Click on Software Information
4. Click on Google Play System Update > update and then restart
5. And then reset or reinstall your OTT apps and then check

[Yar14]

Still same issue persists..

[vs0490]

I purchased the s23 fe device last week. While, the device initially played HD content. It automatically stopped letting me access the Netflix app showing device not supported. Upon Reinstallation, the device automatically set itself to Widevine L3 and showing incapable of streaming HD content. The Netflix customer support attributes to mapping issues which is the manufacturer's responsibility. However,the samsung customer care team initially attributed it to the app problem but now has referred the log files of my device to its technical team. I hope a swift resolution is provided otherwise what's the point of even investing in Galaxy devices.

[Yar14]

Yea having the same issue still.. Sometimes by clearing cache / data helps but again after few days you get device failure nd it's back with L3 widevine again. Samsung needs to do something ASAP.

[vs0490]

Hi,
I tried the factory reset. As u pointed out, it worked for 10 days and back to its usual self. Posted it on samsung helpdesk. But no resolution in sight.

[Members_zOW2nZT]

I am facing same issue, when i contacted Netflix they asked to contact Samsung support. Samsung support is asking me to contact Netflix.

Has anyone found solution to this?