Need help

[Prashant200417]

This September I bought galaxy s23 fe and today I am unable to turn on my mobile data and don't know why airplane mode is not turning off and when I go to settings it's showing no simcard 

I can call and can pickup the call and talk too but it's being a problem. 

Can somebody please help me out and let me know what is going on and what can I do about it.

[MrRomeyo]

my personal advice wud be backup all ur data and factory reset it and start fresh and clean it wud be more effective

[Prashant200417]

It's solved. There was a problem in Sim, so I just changed the sim card

[MrRomeyo]

thats great

[indiantrueindian]

Hi ,
Can you try restarting your device once

[Prashant200417]

Did reset, but it wasn't helpful (not factory reset ), and I can't do factory reset. It's a bit too much work on Monday

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links.

● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

→ Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

→ You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support