Original topic:

NIGHT MODE Result after the New update

(Topic created on: 07-28-2024 01:33 AM)
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Sebbie_131
Active Level 8
Options
Galaxy S
Hello Everyone, I just updated the security patch this month and I just noticed that when I tried to take a photo under the very low light using the night mode here in my 24U, the result was too disappointed 😞 it wasn't like this before.. and I tried to use my new Galaxy Flip6 and do the shot at the same time, this was the result..Taking a photo in very low light using 24ultra was totally perfect but after the update this I'm disappointed.. I also tries to reset all the sacrifices
Camera settings but still the result is bad.. 😒😒

Let me know your comment and share with me if you have this kind of issue after the latest update.
image
S24 Ultra Night Mode 


image
Galaxy Flip6 Night Mode


6 Comments
Zammi
Active Level 9
Galaxy S
This is mine - with and without night mode on (after July update)

20240728_105631_1000024657_1722149792.jpg20240728_105635_1000024658_1722149802.jpg
Sebbie_131
Active Level 8
Galaxy S
Great.. idk wht happend.. 😒
Sebbie_131
Active Level 8
Galaxy S
I took a photo now with night mode, I think it's working fine now.. but I will try it again tonight.. 😊
Galaxy S
So far no issue.. Try the night mode on a bigger object. Like car or house.
Samsung_specialist
Community Manager
Options
Galaxy S

Try clearing the cache of the Camera App by navigating to Settings > Apps > Select Camera App > Tap Storage > Clear Cache.

Additionally, attempt to reboot the phone using a soft reboot or force restart. You can force restart by pressing and holding the Volume Down and Power keys for 7 to 10 seconds.

If the issue persists, try running Safe Mode on your phone by following these steps:
1. Power off the phone.
2. Power on the phone; when the Galaxy logo displays, press and hold the Volume Down button.
3. 'Safe Mode' will appear in the bottom left corner of the screen.
4. To exit Safe Mode, simply restart the phone. Upon reboot, it will no longer be in Safe Mode.

If the problem persists after trying these steps, please send us an Error Report by following the steps below:

1. Head to the Members app.
2. Select Get Help > Error Report.
3. Tap 'OK' to send System Log Data.
4. Choose the symptom and include as much detail as possible.

To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.

Sebbie_131
Active Level 8
Galaxy S
Thank you.. 😊
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