My Samsung s23 freezes and restart

[Rahman_02]

Hello friends, I'm gonna share an interesting event which happened to me lately. Since 1 week my galaxy s23 is suddenly freezes and strucked while scrolling Instagram reels then nothing responding, after 5 minutes it restarts automatically. I think it doesn't matter what is the amount of the phone. 10k or 150k. Base variant or ultra. History repeates. I'm not even pushing the phone to high graphics stuffs. Only reels. First I thought S series might be different so bought 1. But now I think I'm regretting my decision. I should have listened to my friend and bought an iphone🙏🙏. The phone is only 6 months old.

[_Rohit_Pathak_ · Accepted solution]

It sounds like you're experiencing some frustrating issues with your Galaxy S23. Freezing and restarting can be annoying, especially when you're just scrolling through Instagram Reels.

Possible Causes
There could be several reasons for this issue:

1. *Software glitch*: A temporary software issue might be causing the problem.
2. *App conflict*: Instagram or another app might be conflicting with your device's software.
3. *Overheating*: Your device might be overheating, causing it to shut down or restart.
4. *Hardware issue*: There could be a hardware problem with your device.

Troubleshooting Steps
Before considering a new phone or switching to an iPhone, try these troubleshooting steps:

1. *Restart your device*: Sometimes, a simple restart can resolve the issue.
2. *Update your software*: Ensure your device is running the latest software.
3. *Clear Instagram cache*: Clear the Instagram app's cache to see if it resolves the issue.
4. *Check for app updates*: Ensure all your apps, including Instagram, are up-to-date.
5. *Perform a factory reset*: If none of the above steps work, consider performing a factory reset.

Consider Visiting a Samsung Service Center
If the issue persists after trying the troubleshooting steps, consider visiting a Samsung service center for further assistance. They can diagnose the issue and provide a solution or repair if needed.

Don't Regret Your Decision Just Yet
You've only had your phone for six months, and it's possible that the issue can be resolved with some troubleshooting or a repair. Don't rush into buying a new phone or switching to a different brand just yet.

[_Rohit_Pathak_]

If it worked for you then pls accept as a solution 🙏 click on the 3 dots on reply section to accept solution 🙏 Thanks

[Imsagarcastic143]

I'm s23 ultra user.
Same thing happened with me while scrolling instagram days before but only once.

[shafeeqalipalliyalil]

3 time in 30 minutes

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[kushagra711]

+ 1 same issues since morning

[Members_80rvCqH]

Same issue happened with my phone, i already call help center they also use remote control to see my phone but they can't do anything 

How samsung rude this i think of mind to iphone they don't give any help on this issu 

I already say there's lot's comments or issue raised on samsung page but they say we didn't see anything related thise issue you are first on this issue. 

Plzzz reply and solve thiss

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

We would request you to kindly perform the following steps to resolve your issues.

● Galaxy device auto restart issue:
→ Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.

→ There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

→ If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

● Galaxy device Freezing issue: ● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third party application.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember, then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support