My Samsung s23 freezes and restart

[Rahman_02]

Hello friends, I'm gonna share an interesting event which happened to me lately. Since 1 week my galaxy s23 is suddenly freezes and strucked while scrolling Instagram reels then nothing responding, after 5 minutes it restarts automatically. I think it doesn't matter what is the amount of the phone. 10k or 150k. Base variant or ultra. History repeates. I'm not even pushing the phone to high graphics stuffs. Only reels. First I thought S series might be different so bought 1. But now I think I'm regretting my decision. I should have listened to my friend and bought an iphone🙏🙏. The phone is only 6 months old.

[_Rohit_Pathak_ · Accepted solution]

It sounds like you're experiencing some frustrating issues with your Galaxy S23. Freezing and restarting can be annoying, especially when you're just scrolling through Instagram Reels.

Possible Causes
There could be several reasons for this issue:

1. *Software glitch*: A temporary software issue might be causing the problem.
2. *App conflict*: Instagram or another app might be conflicting with your device's software.
3. *Overheating*: Your device might be overheating, causing it to shut down or restart.
4. *Hardware issue*: There could be a hardware problem with your device.

Troubleshooting Steps
Before considering a new phone or switching to an iPhone, try these troubleshooting steps:

1. *Restart your device*: Sometimes, a simple restart can resolve the issue.
2. *Update your software*: Ensure your device is running the latest software.
3. *Clear Instagram cache*: Clear the Instagram app's cache to see if it resolves the issue.
4. *Check for app updates*: Ensure all your apps, including Instagram, are up-to-date.
5. *Perform a factory reset*: If none of the above steps work, consider performing a factory reset.

Consider Visiting a Samsung Service Center
If the issue persists after trying the troubleshooting steps, consider visiting a Samsung service center for further assistance. They can diagnose the issue and provide a solution or repair if needed.

Don't Regret Your Decision Just Yet
You've only had your phone for six months, and it's possible that the issue can be resolved with some troubleshooting or a repair. Don't rush into buying a new phone or switching to a different brand just yet.

[_Rohit_Pathak_]

If it worked for you then pls accept as a solution 🙏 click on the 3 dots on reply section to accept solution 🙏 Thanks

[shafeeqalipalliyalil]

Accept

[_Rohit_Pathak_]

🙏 🙏 Thanks a lot

[Imsagarcastic13]

I'm s23 ultra user.
Same thing happened with me while scrolling instagram days before but only once.

[shafeeqalipalliyalil]

3 time in 30 minutes

[Imsagarcastic13]

When that happens to me for the first time i had closed all background apps after automatic restart and then cleared cache from Instagram and restarts app. Work fine no restarts happened.
Found that useful then accept solution for same. Thank You

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.