Mk

[unMk]

I am very upset with you, Samsung, I suffer from an unusually discharged battery, when I log in to the Samsung application and do a diagnosis of the phone and the battery, it tells me your phone's battery is good, but in fact the phone from the back is swollen and the battery is swollen needs to be changed !!

[baselbero]

First , you have to share your mobile model and when did you buy it and how long you been using it before crying here..

[Samsung_specialist]

Thank you for reaching out to us, and we sincerely apologize for the frustration you're experiencing with your device’s battery. We understand how concerning it must be to notice swelling in the phone's back, which often indicates that the battery may be compromised.

While the Samsung app may indicate that the battery is "good," physical signs of swelling, such as the back of the phone being raised, are a strong indicator that the battery needs to be replaced immediately. For your safety and the proper functioning of your device, we strongly advise that you stop using the phone and visit a Samsung Authorized Service Center as soon as possible.

You can find your nearest service center here:
https://www.samsung.com/ae/support/service-center/

Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. Your safety is our priority, and we will ensure this issue is handled with the urgency it deserves.