Mk

[unMk]

My S22 got wet, and that's what happened to my network and SIM card. I did a network and connection reset, and a phone restart. I tried the SIM card in another phone, and it's working. My phone updated to the last update. 

?What can I do

[MOQBALI]

Try to go to the mobile technician to check the phone and open it. There may be some internal parts that are ripped or damaged.

[Samsung_specialist]

Thank you for reaching out to us. We understand that your Samsung S22 is experiencing network and SIM card issues after getting wet. We’re sorry for the inconvenience you're facing.
Since you've already performed a network reset, connection reset, and phone restart, and the SIM card works in another device, it seems that there might be an issue with the phone's internal components, possibly affected by moisture.

Here are a few additional steps to troubleshoot the issue:

1. Check for Water Damage: Moisture may have affected internal components like the antenna or SIM card tray. Ensure the device is completely dry and has not sustained any further damage.
2. Check the SIM Card Tray: Make sure that the SIM card tray is clean and properly inserted. Sometimes, moisture can cause the tray to malfunction.
3. Test in Safe Mode: To rule out any third-party app interference, restart your device in Safe Mode (press and hold the power button, then tap and hold Power off until the Safe Mode option appears). Check if the SIM card works in this mode.
4. Try a Different SIM Card: If possible, test your S22 with another SIM card to confirm if the issue is related to the phone itself or the SIM card.

If the issue persists after these steps, we recommend visiting a Samsung Authorized Service Center for a thorough inspection. You can find the nearest service center here: https://www.samsung.com/ae/support/service-center/.

Thank you for your understanding, and feel free to reach out if you need further assistance.

[unMk]

I am very upset with you, Samsung . When I checked the problem via phone diagnostics from your Samsung application, it didn't tell me about any problem with the phone, but when I went to the technician, we got a malfunction in the antenna and motherboard .

[Samsung_specialist]

Thank you for your feedback, and we sincerely apologize for the frustration this has caused. We understand how disappointing it must be to face such an issue, especially after using our phone diagnostics tool, which did not detect the problem with the antenna and motherboard.

While the diagnostics tool is helpful for identifying many common issues, it may not always detect hardware problems, especially those related to physical damage or moisture exposure. It appears that the internal components of your device, such as the antenna and motherboard, may have been affected by the water damage, which is why the issue wasn’t detected earlier.

We recommend proceeding with the repair through a Samsung Authorized Service Center. Our technicians will be able to thoroughly inspect your device and provide the necessary repairs. You can find the nearest service center here:
https://www.samsung.com/ae/support/service-center/

Again, we apologize for the inconvenience and appreciate your understanding. Please feel free to reach out if you need any further assistance.