Original topic:

Major Green Image bug on Samsung Camera One UI 5.1

(Topic created on: 03-07-2023 10:06 PM)
1215 Views
smish
Active Level 4
Options
Galaxy S
I am using Galaxy S21+ and recently updated the phone to one UI 5.1. I noticed that after this update, whenever I click a night mode photo, post-processing, the entire image turns green. It happens from both the front camera and the back camera. Another interesting thing to note is that this happens only in dark environment. When the environment is bright and night mode is turned on, the picture turns out to be fine. 

I haven't received any further update and all my apps are updated.

I am attaching a screen recording which will clearly show the problem. I hope this bug is known and a fix is on the way.
screen recording green image bug


4 Comments
RajathSR
Active Level 10
Galaxy S
yup, it's a known bug

probably Samsung will release a fix for this.
there is a long list of bugs and this is a recent one
0 Likes
Shibakali
Active Level 1
Galaxy S
Same to my s 21 ultra
0 Likes
cs-member11
Moderator
Moderator
Options
Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We apologize for the inconvenience you are facing And please follow the easy troubleshooting steps which might help to solve the issue.

Please follow the below steps:

Step1: From the home screen tap on Camera.
Step2: Tap on Settings.
Step3: Scroll up and tap on Reset settings.
Step4: Tap on Reset.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
Shibakali
Active Level 1
Galaxy S

Doesn't work...same problem with my s 21 ultra

0 Likes