[MUST READ] The Galaxy For Life Program, Here's What You Need To Know Before You Register

[JimmyA]

UAE

Hello fellow members, unlike the previous years, where the Samsung Care+ used to be offered for 1 or 2 years for free with every purchase of the Ultra devices (I honestly don’t know if the rest also) Samsung this year rolled out a new program, called Galaxy For Life as a loyalty program to keep clients hooked up.

I briefly skimmed over it in my Pre-Order Experience thread, as we didn’t have much information about this new program besides what Samsung published online.

Pre-Order Experience:

https://r2.community.samsung.com/t5/Galaxy-S/The-2025-Pre-Order-Experience-Savings-S25-Ultra-1TB-Tit...

I have pasted below at the end of this thread the full details from the Samsung website (Link to the PDF as well as screenshots) that explains all the Terms and Conditions of that offer. Check them out as they answer all your questions and concerns in both English and Arabic.

Benefits of the program:

First of all, having the Samsung Care+ is very important, I used it twice and highly recommend it honestly as it brings ease of mind, full coverage, especially for the screen:

1. In 2021 when my Note 20 screen went dead:

https://r2.community.samsung.com/t5/Galaxy-Note/Note-20-Ultra-Dead-Screen-Repair/td-p/7617012

1. In 2024 when I broke my S23 Ultra screen in half:

https://r2.community.samsung.com/t5/Galaxy-S/I-Broke-My-S23Ultra-s-Screen-In-Half-Is-Samsung-Care-Wo...

Second of all, it’s a 2 in 1 program that combines the Samsung Care+ warranty with a Conditional Buy Back which was previously known as the optional Tade-In program.

OLD Program:

• Free Samsung Care+ for 1 or 2 years.
• Optional trade in program with different buy back amounts depending on the state of the phone. (Grading system, details in the Terms and Conditions pasted below)
  The previous Trade-In program used to be like this:

https://r2.community.samsung.com/t5/Galaxy-S/Trade-In-Program-Benefits/td-p/11297449

NEW Program:

• 1 year, AED 100 + VAT  with an “Up to 60% guaranteed buyback” + 2 years of Samsung Care+
• 2 years, AED 150 + VAT with an “up to 40% guaranteed buyback” + 2 years of Samsung Care+

Here’s what you need to do and know in order to register starting February 4th: 

Program Details:

Applicable Models: Galaxy S25 Series

Process: 

• Register for the program on Samsung.com/ae .
• Registrations open: 4th February 2025 – 31st April 2025.
• Customers can register for “Galaxy for Life” program after receiving their S25 device.
• Customers to provide details like Name, email, contact number, Order ID and IMEI of the device.
• Upon successful registration, our trade in partner, Northladder, will share a payment link to customer’s email ID & WhatsApp.
• Registration charges for the program are:

o 1Year- AED 100 + VAT

o 2 Year- AED 150+ VAT

• Upon successful payment, customers are enrolled in the program.
• Upon successful payment, Samsung will activate 2-Year Samsung Care+ on the device within 30 days of successful payment.

Registration conditions:

• For 1 year registration, customers will need to purchase the next Galaxy S series on or before March 15, 2026 and receive guaranteed buy back value.
• For 2 year registration, customers will need to purchase the next Galaxy S series on or before March 15, 2027 and receive guaranteed buy back value.

I will post my registration experience once it happens.

OFFICIAL SAMSUNG TERMS & CONDITIONS 

https://images.samsung.com/is/content/samsung/assets/ae/terms-and-conditions/deals/SGE_buybackguaran...

English Page 1English Page 2English Page 3Arabic Page 4Arabic Page 5Arabic Page 6

[Qusaimoh]

This new Galaxy For Life program seems like a strategic shift from Samsung, blending extended Samsung Care+ coverage with a guaranteed buyback option. It’s interesting to see how they’re incentivizing long-term brand loyalty while ensuring customers stay within the Galaxy ecosystem. The structured buyback percentages also add predictability for those who frequently upgrade. Looking forward to seeing real-world user experiences—especially how seamless the trade-in process with Northladder turns out to be. Thanks for breaking down the details! 🔥🔥

[JimmyA]

Hi Qusaimoh, 100% like you mentioned regarding the strategic shift, especially for long term brand loyalty. Regarding the real world experience and how seamless it will be, nobody will be able to tell before next year when it happens for the first time. I documented the Trade-In experience with Cartlow, the previous company that handled those trade-ins for Samsung before, i pasted the link in the thread above. I will only be able to compare 'an apple to an apple' when/if i venture in the buyback process.

[Qusaimoh]

That makes sense—real-world experience is always the true test. I’ll definitely check out your documentation on the Cartlow trade-in process; it’s great to have those insights.

Since Northladder is handling it now, it’ll be interesting to see if they streamline the process or if any pain points emerge.

Do you think Samsung’s shift to a guaranteed buyback model is better than the old flexible trade-in system, or does it limit users’ options?

[JimmyA]

Good morning, that's a really good question. Let me tell you about my case, i buy a new device on yearly basis, but i either keep the old one and use it as a secondary or backup phone, or have always a friend or relative that wants to buy back from me. The only time i used trade-in was when i sold the note 20 and shifted to the S series again. The MAIN reason i'm enrolling is for the 2 years of Samsung Care+, and the rest for me is just a cherry on top, because next year, if i'm selling it to a friend/relative, whoever is buying it will have 1 more year of warranty, which adds value to the device. If nobody wants to buy it from me, i know i have a guaranteed buy-back option available, and my devices are always a Grade A, so i know 60% of what i paid will be offered which will make the upgrade cheaper.

[Umarshaiq]

Thank you. This is very helpful to all of us. 🙏

[JimmyA]

🫡🫡

[Umarshaiq]

I admire the way you present epic information to the community.

[JimmyA]

Thank you Umar! I really appreciate your honest feedback 🙌🏻

[ibrahimboubacar]

Merci